Outage in VTEX

Disruption in sales for a set of stores that uses external pricing

Resolved Major

May 16, 2023 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

VTEX Checkout VTEX WebStore

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/16/2023 03:18PM

The incident was mitigated.

MONITORING 11 months ago - at 05/16/2023 02:55PM

Our external pricing engine system was in a degraded status and entered a death spiral due to traffic overload. We recovered this system and are now investigating why there was a degradation and overload in the first place

INVESTIGATING 11 months ago - at 05/16/2023 02:44PM

We are currently investigating this issue.

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