Number of Incidents
5 outages
Since last incident
2 days
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Minor · 2 days ago · lasted about 1 hour
2023-09-27 - EMEA - Visibility logs delayed
We are experiencing delays of up to one hour in firebox logs and report data. The fix has been deployed and we're monitoring to ensure system stability. We apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
Major · 8 days ago · lasted about 2 hours
2023-09-22 - EMEA - Access point and Firebox device administration issues
We're investigating reports of access point and Firebox device administration issues in our cloud platform. Once we determine the impact and scale of these errors we'll post our next update in 30 min, if not sooner.
Major · 11 days ago · lasted 39 minutes
2023-09-19 - AMER - Missing AuthPoint Push Notifications via Fireboxes
A subset of customers are experiencing issues with AuthPoint pushes not being received when authenticating via a Firebox integrated as a resource. We have identified the issue and a fix is in progress. We apologize for the impact this event has caused and we expect this to be resolved within 60 minutes, if not sooner.
Until we have resolved the issue, a workaround for the issue is using one of two options which will reinitiate the IOT connection allowing for successful authentications.
(1) Disable WatchGuard Cloud, save, and re-enable WatchGuard Cloud.
(2) Reboot the Firebox.
Thank you for your patience.
Major · 12 days ago · lasted about 4 hours
2023-09-18 - AMER - Missing AuthPoint Push Notifications
We're investigating reports that AuthPoint pushes are not being received when authenticating via a Firebox integrated as a resource in AuthPoint. Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes, if not sooner.
Minor · 16 days ago · lasted 1 day
2023-09-14 - EMEA - Firebox Report data delay
We're investigating delays in firebox report data for devices in our European region. The report data may be delayed for several hours. We'll post our next update in 30 minutes, if not sooner.
Major · about 2 months ago · lasted about 2 hours
Issues with New Product Activations
We are currently experiencing issues with customers activating new devices on watchguard.com. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes if not sooner.
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