Outage in Webshipper

Search functionality issues

Resolved Minor
September 14, 2022 - Started over 1 year ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently experiencing issues with our search functionality. We are doing everything we can to implement a fix. We apologize for any inconvenience this may cause.
Components affected
Webshipper Frontend
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/15/2022 10:08AM

Update to search issues:
A fix has been implemented and is confirmed to increase the platform's efficiency greatly.
We will continue to monitor and track the platform search and usability over the next coming hours and ensure all runs smoothly for all.

IDENTIFIED over 1 year ago - at 09/15/2022 06:28AM

A fix was implemented yesterday, unfortunately, our initial testing indicates that the issue still remains and platform search and load times are still reduced from the standard usability.

We are working hard to solve the issue and apologize for any inconvenience this causes in your day-to-day operations.

IDENTIFIED over 1 year ago - at 09/14/2022 01:56PM

We are experiencing that both orders and shipments for customers can take a high amount of time to load.
A fix is being implemented and integrated later today.

We will continue to observe the issue.
Please keep updated on changes here.

INVESTIGATING over 1 year ago - at 09/14/2022 12:57PM

We are currently experiencing issues with our search functionality.
We are doing everything we can to implement a fix.

We apologize for any inconvenience this may cause.

Latest Webshipper outages

Performance degradation - about 2 months ago
DPD Global Downtime - 6 months ago
Internal Errors - 12 months ago
Barcode issue - 12 months ago
Carrier integrations timed out - about 1 year ago

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