Outage in Welcome to the Jungle

Some users are experiencing issues when connecting to their Welcome Kit account

Resolved Minor

November 04, 2021 - Started over 2 years ago - Lasted 5 months
Official incident page

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Outage Details

We have an issue with a caching node that prevent some users to log in their Welcome Kit account. We are upgrading the caching cluster to resolve it.

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/04/2021 06:27PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/04/2021 05:35PM

The cluster has been upgraded. We are monitoring the issue.

IDENTIFIED over 2 years ago - at 11/04/2021 05:28PM

We have an issue with a caching node that prevent some users to log in their Welcome Kit account.
We are upgrading the caching cluster to resolve it.

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