Outage in Wistia

Some embeds showing a black screen on playback

Resolved Minor
April 29, 2022 - Started almost 2 years ago - Lasted 43 minutes
Official incident page

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Outage Details

We've been investigating customer reports of embeds not playing. This should be affecting a small percentage of total embeds, and a temporary workaround has been put in place for some embeds, but not all.
Components affected
Wistia Embeds
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 04/29/2022 01:04AM

We have a fix in place for m3u8 playlist requests that were failing and are monitoring results - all embeds' playback should be back to behaving normally!

IDENTIFIED almost 2 years ago - at 04/29/2022 12:18AM

We've been investigating customer reports of embeds not playing. This should be affecting a small percentage of total embeds, and a temporary workaround has been put in place for some embeds, but not all.

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