Outage in WithSecure

WithSecure Elements emails to Office365 recipients treated as Bulk / Junk by Microsoft filtering

Resolved Minor
October 19, 2022 - Started over 1 year ago - Lasted 6 days
Official incident page

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Outage Details

Some invitation or alert emails sent from withsecure.com domain address (no-reply@withsecure.com) are considered as BULK or JUNK emails in MS Exchange Online Protection / O365 filtering. Microsoft EOP (Exchange Online Protection) is treating our new device invitation emails as BULK with a score of 7 which is the default threshold in Exchange Online Protection / O365 when these get quarantined. Some might be considered as JUNK which are then moved to user Junk Email folders. At least these WithSecure emails are affected: -Account creation / password reset for WithSecure Elements -Account creation for WithSecure Partner Portal -Security Event alerts -New Device Installations links for WithSecure Elements We are working with Microsoft to resolve the issue.
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 10/19/2022 09:50AM

Some invitation or alert emails sent from withsecure.com domain address (no-reply@withsecure.com) are considered as BULK or JUNK emails in MS Exchange Online Protection / O365 filtering.

Microsoft EOP (Exchange Online Protection) is treating our new device invitation emails as BULK with a score of 7 which is the default threshold in Exchange Online Protection / O365 when these get quarantined. Some might be considered as JUNK which are then moved to user Junk Email folders.

At least these WithSecure emails are affected:

-Account creation / password reset for WithSecure Elements
-Account creation for WithSecure Partner Portal
-Security Event alerts
-New Device Installations links for WithSecure Elements

We are working with Microsoft to resolve the issue.

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