Outage in WithSecure

WithSecure Policy Manager 16 unable to download updates for F-Secure Client Security 15.x and F-Secure Server Security 15.x

Resolved Major
November 21, 2023 - Started 19 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We are investigating reports where WithSecure Policy Manager 16.x is unable to download updates for F-Secure Client Security 15.x and F-Secure Server Security 15.x. Updates for version 16 clients are not affected.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 11/22/2023 01:02PM

This incident has been resolved.

MONITORING 18 days ago - at 11/22/2023 08:04AM

A fix has been implemented and we are monitoring the results.
If you continue to experience issues with WithSecure Policy Manager 16 downloading updates for F-Secure Client Security/Server Security 15.x, please empty your DNS cache.

IDENTIFIED 19 days ago - at 11/21/2023 11:44PM

It looks like it is taking more time than expected due to some configuration issues. We are currently working on it and we will provide you with an update once it is done.

We sincerely appreciate your patience on this matter and apologize for the inconvenience caused.

MONITORING 19 days ago - at 11/21/2023 03:40PM

We have deployed a change to fix the issue. It will take up to 4 hours until it is available to all customers.
Updates will start automatically, no administrator action is required.

INVESTIGATING 19 days ago - at 11/21/2023 01:47PM

We are investigating reports where WithSecure Policy Manager 16.x is unable to download updates for F-Secure Client Security 15.x and F-Secure Server Security 15.x.
Updates for version 16 clients are not affected.

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