Outage in WorkOS

Incorrect redirect when IdP-Initiated SSO is blocked

Resolved Minor
March 14, 2023 - Started about 1 year ago - Lasted less than a minute
Official incident page

Need to monitor WorkOS outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including WorkOS, and never miss an outage again.
Start Free Trial

Outage Details

This incident only affected customers who have IdP-Initiated SSO disabled. From Mar 14th at 3:17pm PT until Mar 15th at 12:23pm PT, users who were blocked from IdP-Initiated SSO were redirected to a WorkOS error page instead of the default redirect_uri provided This issue was introduced during a refactor designed to improve our error experience. IdP-Initiated SSO is disabled for a small subset of our customers, and this issue was not caught as part of our release process. We have since updated the new service to account for this behavior. To prevent similar issues in the future, we’ve made improvements to our testing processes and are also improving our tracking of features that are enabled for a limited set of customers, such as "Disabling IdP-initiated SSO"
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/16/2023 11:37PM

This incident only affected customers who have IdP-Initiated SSO disabled.

From Mar 14th at 3:17pm PT until Mar 15th at 12:23pm PT, users who were blocked from IdP-Initiated SSO were redirected to a WorkOS error page instead of the default redirect_uri provided

This issue was introduced during a refactor designed to improve our error experience. IdP-Initiated SSO is disabled for a small subset of our customers, and this issue was not caught as part of our release process. We have since updated the new service to account for this behavior.

To prevent similar issues in the future, we’ve made improvements to our testing processes and are also improving our tracking of features that are enabled for a limited set of customers, such as "Disabling IdP-initiated SSO"

Latest WorkOS outages

Elevated API Errors - 22 days ago
Dashboard unavailable - about 1 month ago
Audit Logs write failures - about 2 months ago
Elevated Error Rates - 3 months ago

The easiest way to monitor WorkOS and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime