Outage in Wyng

Dashboard access not availabe

Resolved Major

May 09, 2023 - Started 12 months ago - Lasted 31 minutes
Official incident page

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Outage Details

Users are not able to access the Experiences dashboard in the Wyng management portal. Live experiences are not affected.

Components affected

Wyng Campaign Metrics and Reports Wyng Campaign Dashboard

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/09/2023 05:49PM

The issue has been resolved.

IDENTIFIED 12 months ago - at 05/09/2023 05:33PM

We have identified the root cause, which is being caused by a downstream failure with a technology partner on whom we have a dependency. We are working on a fix.

INVESTIGATING 12 months ago - at 05/09/2023 05:21PM

Users are not able to access the Experiences dashboard in the Wyng management portal. Live experiences are not affected.

Latest Wyng outages

Some Instagram Content Streams are not working - 2 months ago

Some Instagram Content Streams are not collecting content - 7 months ago

New Instagram Content not being collected - 12 months ago

New content not being collected from social streams - about 1 year ago

Some live experiences are down - about 1 year ago

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