Major · 4 months ago · lasted about 2 hours
Dear customers, We are detecting issues to deliver webhook to your URLs Payments are completed, but webhook delivery to your URLs might be delayed Our team is in all hands to investigating the issue
Minor · 12 months ago · lasted about 3 hours
Dear customers, We are noticing a degraded performance on webhook or callback delivery to your server URLs in Live mode between 10:33:00-10:37:30pm Traffic is healthy again starting 10:37:30pm Affected webhooks will be delayed until reconciliation is performed (ETA: max 4hours) We will share more update when we have one
Minor · 12 months ago · lasted about 1 hour
Dear customers, We are currently having issues with our PayLater channels — both in Indonesia and Philippines. During this time, callbacks for PayLater are incorrectly sent to your Test Mode callback URL. The team is currently working to resolve the issue as soon as possible. We apologize for the inconvenience.
Minor · about 1 year ago · lasted about 1 hour
Dear Valued Customers, We are noticing a degraded performance on webhook or callback delivery to your server URLs in Live mode. Main impacts for this issues: 1. Webhook delivery to you will be delayed; 2. Webhook delivered to you, but status in your Dashboard are still PENDING , instead of FAILED, COMPLETED. Our teams are in all hands to investigate and restore degraded system and we will share more update when we have identified the root cause. Thank you for your understanding and cooperation. Regards, Xendit Customer Support
Minor · about 1 year ago · lasted 1 minute
Dear Customers, We are currently facing intermittent issues on our products and currently investigating the issue. We already identified the issue and working on the fix. Impact: - You might see intermittent errors when making calls to our API - You might see intermittent error when accessing our dashboard We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at firstname.lastname@example.org Thank you for your understanding and cooperation. Regards, Xendit Customer Support
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