Number of Incidents
0 outages
Since last incident
89 days
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Minor · 3 months ago · lasted about 15 hours
Dear customers, We are noticing a degraded experience / delay in payment processing as follow: - Virtual Account creation for some banks will be PENDING - Alfamart creation from Checkout/Invoice will be PENDING Our teams are investigating the issue
Major · 4 months ago · lasted about 2 hours
Dear customers, We are detecting issues to deliver webhook to your URLs Payments are completed, but webhook delivery to your URLs might be delayed Our team is in all hands to investigating the issue
Minor · 12 months ago · lasted about 3 hours
Dear customers, We are noticing a degraded performance on webhook or callback delivery to your server URLs in Live mode between 10:33:00-10:37:30pm Traffic is healthy again starting 10:37:30pm Affected webhooks will be delayed until reconciliation is performed (ETA: max 4hours) We will share more update when we have one
Minor · 12 months ago · lasted about 14 hours
[Development] Virtual Account and Retail Outlet Payment Simulation Disruption
Dear customers, We are noticing a simulation disruption in the development environment for VA Payments. Impact: - Unable to simulate virtual account and Retail Outlet payment in the invoice. Our team has already identified the issue and currently working on its fix. We will keep you posted on any progress. Sorry for the inconvenience. Regards Xendit Customer Service
Minor · 12 months ago · lasted about 8 hours
Dear customers We have detected intermittent issues in the following services starting 11:05 pm WIB - 7Eleven via BUX payment code generation Impact: - Any new payment codes might not be generated during this duration. - Callback response may be delayed during this duration We have notified our partner of this issue and waiting for them to confirm the issue with a subsequent fix. In the meantime, we suggest that you take the following actions to mitigate the disruption. - Retry payment code generation. Sincerely, Xendit Customer service
Minor · about 1 year ago · lasted about 1 hour
Callback / Webhook Intermittent Delayed
Dear Valued Customers, We are noticing a degraded performance on webhook or callback delivery to your server URLs in Live mode. Main impacts for this issues: 1. Webhook delivery to you will be delayed; 2. Webhook delivered to you, but status in your Dashboard are still PENDING , instead of FAILED, COMPLETED. Our teams are in all hands to investigate and restore degraded system and we will share more update when we have identified the root cause. Thank you for your understanding and cooperation. Regards, Xendit Customer Support
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