Number of Incidents
0 outages
Since last incident
91 days
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Major · 3 months ago · lasted about 3 hours
Dear Valued Customers, We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 14.0 failed requests in the last 10 minutes - First triggered at: 2023-06-28 11:39:36+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused, Sincerely, Xendit customer service
Minor · over 1 year ago · lasted 24 minutes
Delay in sending Ewallet payment callbacks
We have discovered an issue with our servers causing e-wallet payment callback to be delayed by an estimated 15 to 20 minutes. We are taking steps to fix the issue.
Major · over 1 year ago · lasted 7 minutes
Dear customers, We have detected issues in the following services: Affected entities: - Xendit: EWALLET GRABPAY Market: - Philippines Impact to customer: - We are seeing intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a majority of requests. - This is currently affecting > 5 failed requests over the last 10 minutes - First triggered at: 2022-04-26 17:23:36+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 500 error is received. - Reconciliation of the status of transactions after the incident will not be required.
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