Number of Incidents
1 outages
Since last incident
26 days
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Major · 27 days ago · lasted about 1 hour
BRI VA Payment Through Mobile Banking Disruption
Dear Customers, We've detected issue with BRI VA and BRI has informed us that there is temporary disruption for payment to BRI VAs through mobile banking. We are actively communicating with BRI to get this resolve and will provide an update as soon as possible. During this time, customer will not be able to do: - BRI VA Payment through mobile banking (Brimo) We would like to apologize for the inconveniences caused. Sincerely, Xendit customer service
Major · about 1 month ago · lasted about 1 hour
Dear Customer, We have detected issues in the following services: Virtual Account - Partial outage in creating payment and completing payment. - You may receive 5xx error response from Virtual Account Payment creation requests. - You may experience delay in receiving completed payment callback We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Reroute payment to different channels if possible. We apologize for the inconvenience. Sincerely, Xendit customer service
Minor · 3 months ago · lasted 38 minutes
Dear customers, We are noticing some delays in VA payments to Indonesian Banks Our teams are investigating the issue
Minor · 3 months ago · lasted about 2 hours
BRI disbursement, direct debit and VA payment degraded
Dear valued customers, We have detected issues with BRI service due to a disruption on our partner's end starting from 9:30AM UTC+7. You might experience the below: - All disbursement to BRI destination will be kept in Pending status - No payment can be made to VA BRI number - Direct debit for BRI is failed The partner has acknowledged this issue and is working to get it back up. We will keep this page updated as we learn more and restore these services. We are sorry for the inconvenience caused and thank you for your understanding Sincerely, Xendit customer service
Minor · 3 months ago · lasted about 1 hour
Delay on Invoice Status Update
Dear Valued Customers We are currently seeing delay in Invoice with Mandiri Virtual Account channel status updates. Our team is currently investigating on the issues.
Maintenance · over 1 year ago · lasted about 1 month
Dear Valued Customers Please note the following: BRI VA with prefixes 26215, 13281, 13405 - is now limited to 10 Mio per transaction - payment amount per transaction higher than this will result in limit error BRI VA with prefixes 10265, 12719, 13006, 13007, 13282, 12818 - is unaffected and operates as usual We would like to suggest please kindly refrain from doing BRI VA transactions during the downtime and redirect the payments to other channels than BRI VA if possible. For merchants using xeninvoice, payment links or third-party integrations that rely on Xendit hosted checkout page, BRI VA will automatically be hidden. We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co Regards, Xendit Customer Support
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