Outage in xMatters

Issue Discovered - Service disruption in North America

Resolved Minor

September 12, 2018 - Started over 5 years ago - Lasted over 3 years
Official incident page

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Outage Details

The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in North America where notifications may be delayed. We are currently investigating the issue, and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Latest Updates ( sorted recent to last )

RESOLVED over 5 years ago - at 09/12/2018 02:43AM

The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

MONITORING over 5 years ago - at 09/12/2018 02:31AM

The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

IDENTIFIED over 5 years ago - at 09/12/2018 02:20AM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

INVESTIGATING over 5 years ago - at 09/12/2018 02:18AM

The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in North America where notifications may be delayed. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

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