Yotpo Status

Resolved Unauthorized access to Yotpo’s reviews API

Start Time (incident detected): May 6, 2021 - 09:54 (UTC). End Time: May 10, 2021 - 16:00 (UTC). Business Impact: On May 6th, we detected unauthorized access to Yotpo’s reviews API. Upon detection, we immediately engaged with industry leading cyber security investigation firms, and external security experts, led by our internal security teams, in order to mitigate the risks. We have since blocked this unauthorized access. The incident affected only a small fraction of our customers. We have notified those clients who were affected. We have reset credentials of all affected customers, which we believe will prevent further unauthorized access. We have also implemented several improvements to strengthen our infrastructure to help mitigate the risk of future unauthorized API access. We have focused our attention on the following areas: ● Fine-tuned monitoring of AWS API endpoint signals ● Enhanced infrastructure and application security ● Expanded threat hunting activities We will continue to examine options to further harden our platform and to add new security capabilities for our customers. The Yotpo Team

Resolved Service degradation - Widgets and API slow response times

Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets may experience delayed response times. This could affect customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin. The Yotpo Reviews and Ratings API may experience higher response times. Start Time: May 5, 2021 - 14:56 (UTC). Business Impact: The Yotpo Reviews & Ratings widgets may load on-site with a delay. The Yotpo Reviews and Ratings API may retrieve data with a delay. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Resolved Service degradation - Widgets and API slow response times

Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets were experiencing delayed response time. This affected customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin. The Yotpo Reviews and Ratings API was experiencing delayed response time and possible timeouts. Start Time: May 3, 2021 - 17:28 (UTC). End Time: May 3, 2021 - 17:55 (UTC). Business Impact: The Yotpo Reviews & Ratings widgets might have loaded on-site with a delay. The Yotpo Reviews and Ratings API might have retrieved data with a delay or got timed out. We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Resolved Service Degradation - Certain Yotpo Admin Sections Not Loading

Service Degradation - Certain Yotpo Admin Sections Not Loading Overall Description of the issue and Affected Services: Social Push & Social Accounts config pages of the Yotpo Admin might have been inaccessible Start Time: April 30, 2021 - 10:30 (UTC) End Time: April 30, 2021 - 20:25 (UTC) Business Impact: Social Push & Social Accounts config pages of the Yotpo Admin might have been inaccessible. We apologize for the inconvenience and appreciate your patience while our engineering teams have worked along with Facebook engineers to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Resolved Service degradation - Widgets and API slow response times

Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets were experiencing delayed response time. This affected customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin. The Yotpo Reviews and Ratings API was experiencing delayed response time and possible timeouts. Start Time: April 28, 2021 - 14:08 (UTC). End Time: April 28, 2021 - 14:56 (UTC). Business Impact: The Yotpo Reviews & Ratings widgets might have loaded on-site with a delay. The Yotpo Reviews and Ratings API might have retrieved data with a delay or got timed out. We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Resolved Service Interruption - Possible widgets loading interruptions

Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site Widgets might have failed to load with a 502 error. Start Time: March 11, 2021 - 17:10 (UTC). End Time: March 11, 2021 - 17:40 (UTC). Business Impact: The Yotpo Reviews and Ratings Widgets might have failed to load on-site. We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

Resolved Yotpo API and Widgets - Service Disruption

Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings API and widgets might have timed out with errors. Start Time: Jan 28, 2021 - 03:15 (UTC). End Time: Jan 28, 2021 - 03:45 (UTC). Business Impact: The Yotpo Reviews and Ratings API and widgets might have returned errors or timed out. We apologize for the inconvenience that may have been caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

Resolved Service Degradation - API Slow Response Times

The Yotpo Reviews and Ratings API is currently experiencing delayed response time. Start Time: December 29,2020 - 20:00 (UTC). Business Impact: The Yotpo Reviews and Ratings API Might retrieve new reviews with a delay. Please note, there is no data loss. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

Resolved Service Degradation - Review Creation Delay

Overall Description of the issue and Affected Services: We are currently experiencing a delay in the displaying of new reviews on-site. Start Time: December 20, 2020 - 04:00 (UTC). Business Impact: Reviews written by your end-customers will be stored but not immediately displayed in your Yotpo Admin and on-site. Saving a Product Review as a Site Review or both in Reviews Moderation is temporarily unavailable. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

Resolved VMS Widgets and Admin Degradation

Message: The Yotpo VMS Photo Galleries might have failed to load on-site and albums may have appeared empty within Yotpo VMS account. Start Time: December 13th, 2020 - 10:30 (UTC). Start Time: December 13th, 2020 - 15:15 (UTC). We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.