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Stats
0 incidents in the last 7 days
0 incidents in the last 30 days
Automatic Checks
Last check: 8 minutes ago
Last known issue: 4 months ago
Latest Incidents
Resolved Unauthorized access to Yotpo’s reviews API
Start Time (incident detected): May 6, 2021 - 09:54 (UTC). End Time: May 10, 2021 - 16:00 (UTC). Business Impact: On May 6th, we detected unauthorized access to Yotpo’s reviews API. Upon detection, we immediately engaged with industry leading cyber security investigation firms, and external security experts, led by our internal security teams, in order to mitigate the risks. We have since blocked this unauthorized access. The incident affected only a small fraction of our customers. We have notified those clients who were affected. We have reset credentials of all affected customers, which we believe will prevent further unauthorized access. We have also implemented several improvements to strengthen our infrastructure to help mitigate the risk of future unauthorized API access. We have focused our attention on the following areas: ● Fine-tuned monitoring of AWS API endpoint signals ● Enhanced infrastructure and application security ● Expanded threat hunting activities We will continue to examine options to further harden our platform and to add new security capabilities for our customers. The Yotpo Team
Resolved Service degradation - Widgets and API slow response times
Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets may experience delayed response times. This could affect customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin. The Yotpo Reviews and Ratings API may experience higher response times. Start Time: May 5, 2021 - 14:56 (UTC). Business Impact: The Yotpo Reviews & Ratings widgets may load on-site with a delay. The Yotpo Reviews and Ratings API may retrieve data with a delay. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Resolved Service degradation - Widgets and API slow response times
Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets were experiencing delayed response time. This affected customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin. The Yotpo Reviews and Ratings API was experiencing delayed response time and possible timeouts. Start Time: May 3, 2021 - 17:28 (UTC). End Time: May 3, 2021 - 17:55 (UTC). Business Impact: The Yotpo Reviews & Ratings widgets might have loaded on-site with a delay. The Yotpo Reviews and Ratings API might have retrieved data with a delay or got timed out. We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
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