Outage in Yousign

App V2 & V3 - Login & signup unavailability

Resolved Minor

June 21, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Yousign V2 & V3 APP is currently unavailable (https://webapp.yousign.com & https://yousign.app). Our Auth0 identity/authentication provider is experiencing an incident. It is therefore not possible to connect or register to Yousign applications. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Components affected

Yousign APP V2 - https://webapp.yousign.com

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/21/2022 07:40AM

A fix has been implemented by the network edge provider (Cloudflare) used by our identity provider Auth0. We are now seeing signs of recovery on our supervision. We are continuing to monitor this issue.

IDENTIFIED almost 2 years ago - at 06/21/2022 07:20AM

It is now possible to connect to Yousign applications in a few tries. The incident is being addressed by our Auth0 provider.

IDENTIFIED almost 2 years ago - at 06/21/2022 07:14AM

Our external identity provider Auth0 is investigating and has opened an incident "High error rate and timeouts in Authentication and Management API" on their status page: https://status.auth0.com/incidents/808fhwf0jb0g.

IDENTIFIED almost 2 years ago - at 06/21/2022 06:48AM

Yousign V2 & V3 APP is currently unavailable (https://webapp.yousign.com & https://yousign.app). Our Auth0 identity/authentication provider is experiencing an incident. It is therefore not possible to connect or register to Yousign applications. Our engineers are working to resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Latest Yousign outages

[Production] - V2 + V3 - APP + API - Slowness on our platform (V2) & signature processing delays (V2 & V3) - about 2 months ago

[Production] - V3 - APP + API - Errors and slowness on our App and API v3 - about 2 months ago

[Production] - V2 - API - Slowness on our API V2 webhooks processing - 2 months ago

Degradation of Yousign v2 - 3 months ago

Archiving Delay - 3 months ago

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