Outage in Zoom

A subset of customers in Japan are unable to access Zoom Phone recordings, voicemail & audio prompts.

Resolved Minor
September 26, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports of a subset of customers in Japan who are unable to access Zoom Phone recordings, voicemail & audio prompts. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/26/2022 01:29PM

We have resolved the issue causing a subset of customers in Japan unable to access Zoom Phone recordings, voicemail & audio prompts. We will continue to monitor and provide updates as we have them.

IDENTIFIED over 1 year ago - at 09/26/2022 12:26PM

We have identified the issue causing a subset of customers in Japan unable to access Zoom Phone recordings, voicemail & audio prompts. We will continue to provide updates as we have them.

INVESTIGATING over 1 year ago - at 09/26/2022 11:48AM

We are currently investigating reports of a subset of customers in Japan who are unable to access Zoom Phone recordings, voicemail & audio prompts. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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