Outage in Zoom

Issue with reporting log with Zoom Contact Center

Resolved Minor
December 08, 2022 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating issues with Contact Center reporting for Completed Engagement Logging.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/09/2022 01:22AM

The incident has been resolved.

MONITORING over 1 year ago - at 12/08/2022 08:58PM

We have resolved the issue for all active data and are working to repopulate the previous one (1) days data in the system. There is no data loss. We will provide updates as repopulation of the data continues.

IDENTIFIED over 1 year ago - at 12/08/2022 08:38PM

We have identified the issue and are actively implementing remediations. We will update as we have more info.

INVESTIGATING over 1 year ago - at 12/08/2022 08:21PM

We continue to investigate issues with Contact Center reporting for Completed Engagement Logging. We will provide updates as we have them.

INVESTIGATING over 1 year ago - at 12/08/2022 08:02PM

We continue to investigate issues with Contact Center reporting for Completed Engagement Logging. We will provide updates as we have them.

INVESTIGATING over 1 year ago - at 12/08/2022 07:49PM

We continue to investigate issues with Contact Center reporting for Completed Engagement Logging. We will provide updates as we have them.

INVESTIGATING over 1 year ago - at 12/08/2022 07:30PM

We continue to investigate issues with Contact Center reporting for Completed Engagement Logging. We will provide updates as we have them.

INVESTIGATING over 1 year ago - at 12/08/2022 07:18PM

We continue to investigate issues with Contact Center reporting for Completed Engagement Logging. We will provide updates as we have them.

INVESTIGATING over 1 year ago - at 12/08/2022 07:01PM

We continue to investigate issues with Contact Center reporting for Completed Engagement Logging. We will provide updates as we have them.

INVESTIGATING over 1 year ago - at 12/08/2022 06:42PM

We are investigating issues with Contact Center reporting for Completed Engagement Logging.

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