Outage in ZoomInfo

Chorus - Intermittent Recording Issues

Resolved Minor

May 20, 2022 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are aware of intermittent issues impacting Chorus recordings. During this time, users may experience issues with our Notetaker successfully joining calls. Please know our engineering teams are working hard to resolve the underlying issues and get everything up and running as soon as possible.

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/24/2022 02:23AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 05/23/2022 08:50PM

We are experiencing additional issues with meetings being recorded via the Chorus Notetaker. Our Engineering team is actively working with our partners at Zoom to resolve this issue.

In the interim, customers are able to use the Livestream functionality of our native Zoom integration. For questions or assistance in setting up this integration, please contact the Support team at chorussupport@zoominfo.com.

MONITORING almost 2 years ago - at 05/23/2022 03:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/23/2022 03:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 05/20/2022 06:45PM

The team is continuing its investigation into issues around recordings that are being missed for clients utilizing our Notetaker to record meetings.

Please know our engineering teams are working hard to resolve the underlying issues and get everything up and running as soon as possible.

MONITORING almost 2 years ago - at 05/20/2022 05:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/20/2022 05:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 05/20/2022 04:16PM

We are aware of intermittent issues impacting Chorus recordings. During this time, users may experience issues with our Notetaker successfully joining calls.

Please know our engineering teams are working hard to resolve the underlying issues and get everything up and running as soon as possible.

Latest ZoomInfo outages

Chorus - Call Processing Issues - 12 days ago

Support Chat Temporarily Unavailable - 21 days ago

Chorus- Call Recordings - 22 days ago

ZoomInfo Platform Issues - about 2 months ago

ZoomInfo Corporate Website Incident [zoominfo.com] - about 2 months ago

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