Outage in Zuora

Performance degradation causing delays in Real Time Sync for Zuora 360.

Resolved Minor

June 21, 2022 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

A subset of tenants with Zuora IDs ZID-NA2-PROD-23, ZID-NA2-PROD-45 in NA2 production environment, and ZID-EU1-PROD-1 in EU1 production environment are experiencing delays in Real Time Sync for Zuora 360. Our Engineers are actively working on a fix with the highest priority.

Components affected

Zuora Production Integrations Zuora Production Integrations

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/23/2022 10:11PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 06/23/2022 05:35AM

Whilst we have mitigated the impact and restored it to normal service level, we will continue to monitor for any further issues.

INVESTIGATING almost 2 years ago - at 06/22/2022 01:56PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/22/2022 12:03AM

We're observing delays in Real Time Sync for Zuora 360 for ZID-NA2-PROD-23 in NA2 production environment and are investigating this with the highest priority

MONITORING almost 2 years ago - at 06/21/2022 10:32PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 06/21/2022 10:21PM

A subset of tenants with Zuora IDs ZID-NA2-PROD-23, ZID-NA2-PROD-45 in NA2 production environment, and ZID-EU1-PROD-1 in EU1 production environment are experiencing delays in Real Time Sync for Zuora 360.
Our Engineers are actively working on a fix with the highest priority.

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