Outage in Zuora

Quote PDF generation errors in US (NA2) Production environment

Resolved Minor

June 23, 2022 - Started almost 2 years ago - Lasted about 20 hours
Official incident page

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Outage Details

A small subset of customers in NA2 production environment were not able to generate quote PDF due to “504 Gateway Time-out” error. We have implemented a fix and are monitoring.

Components affected

Zuora Production Integrations

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/24/2022 12:22PM

We have identified and mitigated the issue. we are also monitoring the service for any further errors.

INVESTIGATING almost 2 years ago - at 06/24/2022 02:54AM

We also observed the intermittent error “PDF_QUERY_ERROR” in querying Invoice Body Field.

INVESTIGATING almost 2 years ago - at 06/23/2022 07:42PM

We are still investigating this intermittent issue along with an additional error message that is occurring while generating the Quote PDF "ValidateException: Oops, internal error occurred".

MONITORING almost 2 years ago - at 06/23/2022 04:46PM

A small subset of customers in NA2 production environment were not able to generate quote PDF due to “504 Gateway Time-out” error.
We have implemented a fix and are monitoring.

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