Outage in Zuora

Performance degradation for a subset of US tenants

Resolved Minor

September 15, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are observing the performance degradation for a subset of US tenants with ZID-NA2-PROD-45. Our engineering team is investigating the issue with the highest priority.

Components affected

Zuora Production UI Zuora Production API

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 09/15/2022 03:08AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/15/2022 02:40AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 09/15/2022 01:11AM

We are observing the performance degradation for a subset of US tenants with ZID-NA2-PROD-45.
Our engineering team is investigating the issue with the highest priority.

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