We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.
We have identified an issue with an upstream cloud provider affecting Claude Cowork and Claude Code on the web. Some sessions may fail to start or disconnect mid-task; affected sessions can be retried. We are in contact with the provider and will provide an update as soon as possible.
We have identified and resolved an issue which resulted in errors when attempting to access Claude.ai, including logging in via subscriptions for Claude Code. Errors occurred between 1:00pm (20:00 UTC) through 1:08pm PT (20:08 UTC). We are monitoring closely to ensure no further issues.
From 9:02–9:08am PT / 16:02–16:08 UTC) users experienced issues when logging into Claude.ai, including for connecting Claude Code with subscription. At this time, this issue has been resolved, but we are continuing to investigate a potential issue impacting users of the Claude.ai desktop application.