Zoom

We are currently investigating a service degradation affecting generate or download report from Zoom Dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are investigating the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting generate or download report from Zoom Dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are investigating the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

On 2/25/2026 between 18:15 UTC to 18:35 UTC Zoom Contact Center experienced call drops in the North America region. The issue has been resolved and will continue to monitor. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are currently investigating a service degradation affecting Zoom virtual agent. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are currently investigating a service degradation affecting Zoom Services in Sao Paulo. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Between 02/11/2026 23:07 UTC and 23:15 UTC, a subset of users may have experienced issues with SMS Delivery from a subset of Twilio Long Codes to AT&T in US and Canada Region. Our team will continue to monitor the situation closely and keep you informed of any further developments.

On 2/10/2026, between 15:13 UTC and 18:25 UTC on February 10, 2026, a subset of users routing through Cleveland, Ohio experienced connectivity errors caused by network timeouts. A fix has been implemented, and all traffic has returned to normal levels.

We are currently investigating a service degradation affecting Clinical notes impacting a subset of users.

A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

On 02/05/2026, Between 06:05 AM UTC to 08:30 AM UTC, Subset of users may have experienced issues with Microsoft OneDrive for Organizations App. This incident has been resolved and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Between 02/04/2026, 18:00 UTC and 22:09 UTC, users of a particular Provider Exchange Partners in the Australia Region would have experienced issues with outbound calls for Zoom Phone, no impacts on inbound traffic. We have mitigated the issue and we will continue to monitor.

On 02/4/2026, Between 04:25 UTC to 08:20 UTC, A subset of users in Australia experienced issues with Inbound and Outbound SMS. Our carrier partner has resolved the issue and the affected services have been restored.

We are currently investigating a service degradation with Zoom Virtual Agent in Saudi Arabia region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

On 02/03/2026, between 11:20 UTC and 11:25 UTC, a subset of users in Jeddah may have experienced call disconnections. This incident has been resolved, and the affected services have been restored.

We are currently investigating a service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

On 02/02/2026, between 9:12 UTC to 9:22 UTC, users experienced service degradation on Zoom Phone’s Outbound, Inbound Calls, and Cloud Recordings in Frankfurt, Germany region. This incident has been resolved and the affected services have been restored.

On Feb 01 between 04:10 AM UTC - 05:06 AM UTC free users might have experienced issues with Zoom Whiteboard Engagement feature in US region. We have successfully resolved the issue. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are currently investigating a service degradation affecting Pardot Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are currently investigating a service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are currently investigating a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are currently investigating a service degradation with WhatsApp Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are investigating an intermittent service degradation impacting Zoom AI Companion meeting summaries in the India region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.