Autodesk

We are investigating reports of customers experiencing an issue with incorrect account details when retrieving data in Autodesk Support. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.

We are investigating an issue where customers are unable to log into their sites in Flow Production Tracking. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of an issue where Education customers are unable to add or renew Fusion product from their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing latency while uploading files and the completion of translations in A360 and Fusion Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to login to flow production application due to license expiry in Flow Production Tracking (FPTR). We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to create new trials in Flow Production Tracking. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing failures with read operations and updating exchanges in APS - Data Exchange in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing delays in having their support cases assigned to agents when raised through Autodesk Support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports where customers are unable to access projects in the ACC Admin Console in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing latency while processing BIM Collaborate Pro in the US region. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports where customers are unable to view project activities log within Project Admin in the ACC Admin Console in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers might see delays for orders being fulfilled via Autodesk Online Store, this is related to the ongoing issue with our third-party service provider. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to login to multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Users report ACC Cloud repeatedly reloading, inability to open or sync models in Revit, and access errors suggesting account misconfigurations, with messages such as 'app_not_enabled_for_user' linked to Google Workspace emails.

We are investigating an issue where customers are experiencing synchronization issues, users deleted in Autodesk User Management are not being removed from their Autodesk Construction Cloud accounts in ACC Admin Console in all US, Australia, Canada, European Union, Germany, India, Japan and UK regions. We are actively looking into this and we will provide an update within 60 minutes or sooner i...

We are investigating reports of customers experiencing an issue where they are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access parameter library in the Autodesk Parameters Service. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are unable to download Bid Board files within BuildingConnected in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing issues when importing and opening foreign designs in Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue with Autodesk Assistant where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, Customers can create a support case. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to load comments on PlanGrid in the US region. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers trying to access Tinkercad via Facebook may see the error “Feature Unavailable”. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access Autodesk App Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access task template in Flow Production Tracking. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing issues with selecting and downloading Autodesk software products from the product overview page on the Education site in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing latency while accessing PlanGrid. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.