Autodesk

We are investigating an issue where customers are experiencing delays in receiving/viewing their invoices and the invoices sent are in an incorrect format in the Account Portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to use the forms feature in ACC Mobile app (iOS) within Autodesk Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to upload files via APS - Data Management in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing latency in processing files and being stuck when trying to upload PDFs in Autodesk Docs and Autodesk Build in the US region. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing delay in receiving support responses email from the Autodesk support agents. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing latency while using BIM 360 Design Collaboration in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of an issue where customers are unable to access 3D files in Autodesk Drive. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing latency in the jobs being processed in ACC Data Connector in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to add members to projects to multiple Autodesk Construction Cloud products. As a workaround, customers can use 'Legacy Add Members' button to add members. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to retrieve data from APS - Manufacturing Data Model and APS - AEC Data Model API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to add users to projects in ACC Admin Console. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing login authentication issues in Tinkercad. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue while creating projects in Autodesk Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers might be experiencing issues within projects when accessing certain features in BIM Collaborate Pro and ACC Admin Console in the following regions UK, Japan, Germany, Canada and India. We are actively looking into this and will provide an update within 60 minutes or sooner if more information.

We are investigating reports of customers being unable to log in to the Content Catalog within the European Union region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.

We are investigating an issue where customers are unable to log in to Autodesk Docs and BIM Collaborate Pro in the Autodesk for Government region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.

We are investigating an issue where customers are experiencing translation failures due to issues with APS - Model Derivative service in the European Union region. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable access the projects in Multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where custom-install packages are being deleted in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are unable to access Packages, Sheets and Models in Autodesk Takeoff in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to view their projects in Fusion, Fusion Team, Revit Desktop and APS - AEC Data Model API. As a workaround, Fusion customers can still use the Fusion data panel for data navigation, to view their projects and Revit Desktop customers can turn off the New Revit Home experience. We are actively looking into this and we will provide an update...

We are investigating an issue where customers are experiencing issues with role assignments are not being reflected properly in Autodesk Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where customers are facing latency issues when uploading, translating PDF, Excel, DWG files in APS - Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to export folder permissions reports from Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing latency while trying to render their results in Cloud Rendering. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to filter files based on MIME type and are unable to search for files in the home tab in Fusion. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where custom query fields for thumbnails are stuck in a 'calculating' state, preventing playback and proper display of media in FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We have identified the cause of the issue where customers are unable to update their payment information in Autodesk Account. We are actively working on a fix and will provide an update within the next 5 hours. Thank you for your patience.

We are investigating an issue where customers are unable to load data in the 'User Management' tab in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports where customers are unable to complete uploads at the ‘Review Sheet Number’ step in Autodesk Build and Autodesk Takeoff in the US region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue while trying to upload new sheets. The upload process is getting stuck at the 'Review Sheet Number' step in Autodesk Build and Autodesk Takeoff in the US region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.

We are investigating an issue where new customers are unable to retrieve the data for their newly uploaded files from APS - AEC Data Model. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing issues where they are unable to upload photos to the checklist in BIM 360 in both the US and European Union regions. We are actively looking into this matter and will provide an update within 60 minutes or sooner if more information becomes available.