Datto

We are aware of a problem where a small subset of our customers have reported emails being sent from the ConnectBooster platform are not delivering. The Kaseya R&D Team has identified the issue and is working on a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of reports regarding QuickBooks Online invoice images not displaying as intended. Our team is currently working with Intuit to resolve this issue. As a workaround, please utilize the PSA invoice image rather than the one provided by QuickBooks Online or remove the invoice images. More information will follow when available. If you need assistance with the workaround, please creat...

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance. Our team is working to restore the functionality on the affected instances at this time. We apologize for any inconvenience. - Kaseya Cloud Operations Team

We are aware of a problem where a small subset of our customers have reported emails being sent from the ConnectBooster platform are not delivering. The Kaseya R&D Team has identified the issue and is working on a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

On Monday, July 21st, our Technology team identified and resolved errors relating to incoming email processing in the American West zone. Functionality was restored quickly, but the event resulted in a small number of emails that were not processed correctly. Our R&D team has identified the unprocessed emails and plans to reprocess them at 11:30 AM EST today. We will post an update once the re...

We are currently investigating reports of 504 errors being experienced when navigating the US RocketCyber portal. Our engineering teams are working to understand the root cause and provide a solutions. We will provide another updates as soon as we have more information.

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Datto Endpoint Backup users can experience an error when attempting to retrieve a list of system assets. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are experiencing degraded performance on US - Revan02 that may be resulting in agents offline and impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team

We are currently aware of a problem where Pod Degradation can be experienced for some customers hosted on the pods use1-saas-p0, use1-saas-p2, use1-saas-p3, use1-saas-p6. The Kaseya R&D Team is currently investigating Affected Pod : use1-saas-p0, use1-saas-p2, use1-saas-p3, use1-saas-p6 Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We’re currently experiencing an issue preventing new backups, restores, and pairings. Existing backups and services are not impacted. Our team is investigating, and we’ll provide updates as we have them. Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

We are aware of a problem where SaaS Defense customers may experience problems with a high volume of legitimate emails and SharePoint files being quarantined. Please rest assured that our team is treating this with urgency and doing everything possible to resolve this issue as quickly as possible. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/