Datto

We are aware that VSA9 customers using the Software Deployment module may be experiencing service disruption. Our team is actively working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where custom text entered into the product title on quotes that were saved previously are now missing. The Kaseya R&D Team is actively investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware that VSA9 customers using the Software Deployment module may be experiencing service disruption. Our team is actively working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team

We are aware of a problem where SaaS Protection customers hosted on node ‘use1-bfyii-612' are unable to access their accounts and experiencing a disruption of their SaaS Protection services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where partners in the America East 2 region are experiencing delays in processing incoming email. The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently aware of a problem where some Datto SaaS Protection customers hosted on node 'aue1-bfyii-1533' are experiencing degraded backup performance for all services. Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

We are aware of a problem where, due to a UI issue, SaaS Protection customers are unable to select older snapshots for export/restore. The Kaseya R&D Team has identified the issue and are actively working to deploy a hotfix to restore functionality. In the meantime our Support team has been supplied with a workaround and can assist with recovery of historical snapshots as needed. If you requi...

We are aware of a problem where partner-initiated device migrations through the Datto Partner Portal are currently queuing but not progressing to completion. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the...

We are investigating an issue impacting AU5 partners where some DWP Report Files are not opening in browser or agent. Other regions are not affected. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

We are currently aware of an issue where some Datto SaaS Protection partners in the AUE region are unable to perform recovery tasks for certain clients. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

We are aware of an intermittent problem where users receive an error when attemtping to login and/or navigate the VSA10 Web Application. The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where users cannot log into Graphus due to an "Internal Server Error". This error is caused by a service degradation in CloudFlare, which Graphus relies on. More information from CloudFlare can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Subscribe to the Kaseya Status Page for up-to-date information on how Graphus is impacted here https:/...

We are aware of a problem where Agent Management Services are down. The Kaseya R&D Team is currently investigating Subscribe to the Kaseya Status Page for up-to-date information at Kaseya Inc Status

We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-2984' are unable to access their accounts and experiencing a disruption of their SaaS Protection services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue where some Datto SaaS Protection customers may experience an error when accessing or navigating the application. This is a UI issue only. All backup and reporting functions are operational. The Kaseya R&D Team has identified the issue and is working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where partners are currently unable to access the SaaS Protection Status Page within the Datto Partner Portal and are receiving a 500 error. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing degraded performance, which may impact administrators' ability to manage endpoints. Our team is actively working to restore full functionality on the affected servers. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team

We are aware of an issue where some users may experienced latency or errors when attempting to log in through the Datto Portal across all Datto RMM platforms. Active sessions and login through the KaseyaOne Portal SSO were not impacted by this issue. Our Kaseya R&D team has identified and resolved the issue, and are continuing to monitor the platforms closely to ensure stability. Subscribe ...

We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'use1-saas-p8'/'use1-saas-p0'. Our R&D team has identified the issue and is actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue where partners are unable to view open invoices or encounter an error when attempting to make payments. The Kaseya R&D Team has identified the cause and is working on a solution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' are currently inaccessible. The Kaseya R&D Team have identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We’re investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. Impact includes agent check-ins timing out, agent registration errors, scheduled backups not running, and intermittent failures with backup restore and BMR operations across all regions. The Kaseya R&D Team is currently investigating this issue. Subscribe for notifications: https://status.kaseya.com/

We are aware of a problem where Endpoint Backup v2 assets appear offline in UniView, agent check-ins time out, and scheduled backups fail to run across all regions. The Kaseya R&D Team is currently investigating this issue. Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

We are aware of a problem where logging into the Datto Partner Portal, users receive a 50X error message. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently performing maintenance on Datto SaaS Protection node ‘gbe2-bfyii-1556' requiring the node to be taken offline temporarily. The maintenance is estimated to take 3-4 days to complete. During this downtime, customers hosted on node ‘gbe2-bfyii-1556' will experience impact to systems and related services to Datto SaaS Protection including: Account access Backups Restores/Expor...

We are aware of a service disruption for multiple Kaseya products. This disruption is due to an ongoing issue with Azure Services. Customers may experience issues when accessing Kaseya modules. We are monitoring the Microsoft Azure Service Status Page: https://azure.status.microsoft/en-us/status, and will update this incident as information becomes available. Subscribe to the Kaseya Status P...

We are currently experiencing issues affecting one.kaseya.com due to an ongoing Azure platform outage impacting parts of our infrastructure. Our engineering and operations teams are actively working with Microsoft to mitigate the issue and restore full functionality as quickly as possible. We will provide updates here as more information becomes available. Thank you for your patience and ...

We are currently performing maintenance on Datto SaaS Protection node ‘caw1-bfyii-311' requiring the node to be taken offline temporarily. The maintenance is estimated to take 3-4 days to complete. During this downtime, customers hosted on node ‘caw1-bfyii-311' will experience impact to systems and related services to Datto SaaS Protection including: Account access Backups Restores/Expor...