Datto

We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'use1-saas-p8'. Our R&D team has identified the issue and is actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue where partners are unable to view open invoices or encounter an error when attempting to make payments. The Kaseya R&D Team has identified the cause and is working on a solution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' are currently inaccessible. The Kaseya R&D Team have identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'use1-saas-p8'. Our R&D team has identified the issue and is actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue where partners are unable to view open invoices or encounter an error when attempting to make payments. The Kaseya R&D Team has identified the cause and is working on a solution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' are currently inaccessible. The Kaseya R&D Team have identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We’re investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. Impact includes agent check-ins timing out, agent registration errors, scheduled backups not running, and intermittent failures with backup restore and BMR operations across all regions. The Kaseya R&D Team is currently investigating this issue. Subscribe for notifications: https://status.kaseya.com/

We are aware of a problem where Endpoint Backup v2 assets appear offline in UniView, agent check-ins time out, and scheduled backups fail to run across all regions. The Kaseya R&D Team is currently investigating this issue. Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

We are aware of a problem where logging into the Datto Partner Portal, users receive a 50X error message. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently performing maintenance on Datto SaaS Protection node ‘gbe2-bfyii-1556' requiring the node to be taken offline temporarily. The maintenance is estimated to take 3-4 days to complete. During this downtime, customers hosted on node ‘gbe2-bfyii-1556' will experience impact to systems and related services to Datto SaaS Protection including: Account access Backups Restores/Expor...

We are aware of a service disruption for multiple Kaseya products. This disruption is due to an ongoing issue with Azure Services. Customers may experience issues when accessing Kaseya modules. We are monitoring the Microsoft Azure Service Status Page: https://azure.status.microsoft/en-us/status, and will update this incident as information becomes available. Subscribe to the Kaseya Status P...

We are currently experiencing issues affecting one.kaseya.com due to an ongoing Azure platform outage impacting parts of our infrastructure. Our engineering and operations teams are actively working with Microsoft to mitigate the issue and restore full functionality as quickly as possible. We will provide updates here as more information becomes available. Thank you for your patience and ...

We are currently performing maintenance on Datto SaaS Protection node ‘caw1-bfyii-311' requiring the node to be taken offline temporarily. The maintenance is estimated to take 3-4 days to complete. During this downtime, customers hosted on node ‘caw1-bfyii-311' will experience impact to systems and related services to Datto SaaS Protection including: Account access Backups Restores/Expor...

We are aware of a problem where Datto Networking users can fail to connect after the AMI 2.1.5 upgrade. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Endpoint Backup v2 assets can fail to display in UniView. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of the current issue where the pages on the VSA Web UI are not loading for multiple SAAS instances. We have reported this to our internal NOC team and are currently working on this.

We are aware of a problem where Kaseya Quote Manager users are experiencing intermittent 504 errors when accessing or navigating the platform. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Endpoint Backup v2 assets in the US West region are experiencing a service disruption affecting service availability. The Kaseya R&D Team is currently investigating and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Datto Endpoint Backup users paired to Cloud Siris 422053 will experience a service disruption affecting service performance and availability. The Kaseya R&D Team is investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Datto BCDR users paired to server5194 will experience degraded offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Datto BCDR users paired to server1429 will experienced degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where the ConnectBooster Portal will not load and is inaccessible. The Kaseya R&D Team is currently investigating this issue and its widespread cope. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where the phone system is experiencing an outage in our Orlando Office which may result in extended phone wait times. Our internal teams are aware of the issue and are working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a service disruption for Datto RMM's on Concord and Vidal. This disruption is due to an ongoing AWS service interruption impacting our backend services. Customers may notice that devices are showing as offline or may have difficulty accessing Datto RMM services. We are monitoring the official AWS Service Status page: https://health.aws.amazon.com/health/status, and will up...

We are aware of a problem where some customers hosted on pod 'use1-saas-p8' are experiencing degraded backup performance for some services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Datto BCDR users paired to server5133 can experience degraded offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing degraded performance, which may impact administrators' ability to manage endpoints. Our team is actively working to restore full functionality on the affected servers. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team

We are aware of a problem where some customers hosted on pod 'usw3-saas-p0' are experiencing intermittent degraded backup performance for some services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where New Invoices are not Syncing to the ConnectBooster Portal. The Kaseya R&D Team is currently investigating the issue. As this progresses, our status page will be updated with the most recent status. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where devices may generate false offline alerts for Datto RMM on Vidal. The Kaseya R&D Team has identified and addressed the problem, and service has now been restored. We are continuing to monitor closely to ensure stability and prevent any further impact. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some customers hosted on node 'usw2-bfyii-707' are experiencing degraded backup performance for some services. The Kaseya R&D Team are actively investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Exchange backups are failing with 503 Service Unavailable & RunWasCompleteFailureException errors on pod 'gbe2-saas-p2'. The Kaseya R&D Team is actively investigating the issue Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where an error is displayed when attempting to access Datto Partner Portal. The Kaseya R&D Team is currently investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-66' may experience degraded performance, which can result in slower-than-average backup and restore speeds. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing a partial service disruption impacting KaseyaOne. Our teams have received multiple reports of secure connection validation issues. The root cause has been identified as a vendor-side problem affecting certain regions. Our development teams are actively working with the vendor to resolve the issue and restore full access. We apologize for any inconvenience this ma...

We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-2984' are unable to access their accounts and experiencing a disruption of their SaaS Protection services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where SaaS Protection customers hosted on node ‘use1-bfyii-1677' are unable to access their accounts and experiencing a disruption of their SaaS Protection services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/