Autodesk

On August 4, 2026, BIM 360 Glue reached end of life (EOL). Questions? Please see the FAQ link below or contact Autodesk Support for assistance. https://help.autodesk.com/view/BIM360/ENU/?guid=GUID-5277DEB0-74F7-4314-84D7-3EF51BDC35D2

We are investigating an issue where customers are experiencing slower response times when viewing documents and folders or uploading documents in BIM 360 Docs and BIM 360 Design Collaboration. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing errors when working with Issues, including adding attachments, placing issues on files, and uploading snapshots in Forma Build, Forma Data Management, and AutoCAD Web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to upload composite/assembly designs or generate viewables and thumbnails through Fusion Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing failures when processing Forma - Data Connector extractions that explicitly include the Admin Service in the Australia and India region.‌ We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to login to Autodesk Tandem™ Connect. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing issues while accessing the Services tab in BIM 360 Project Home across the US and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where a subset of customers is experiencing delays when downloading certain files in BuildingConnected. The affected files can still be viewed on the web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to generate outputs in Informed Design Web App and Informed Design for Revit. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to make or receive calls to and from the Autodesk Sales Support team. We are actively looking into this issue and will provide an update within 60 minutes, or sooner if we have more information to share.

We are investigating an issue where customers in Japan and Korea are unable to access the AutoCAD Plus Overview page within Autodesk.com. AutoCAD product functionality remains unaffected. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing delays when downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to view data under the Reporting tab or export reports in the Account account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing failures when performing certain workflow actions in BIM 360 Cost Management in the European Union region. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access newly created projects within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing a delay in API usage data within Autodesk account. Usage data may not reflect the latest information. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports where customers are experiencing application crashes on iOS devices when attempting to create new tasks in Sheets across all PlanGrid projects within the Forma Mobile App in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to create personal storage projects, create assets or upload binaries in Flow Platform GraphQL API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.