incident.io

We are currently investigating an issue where custom field values are not being displayed in some Slack forms. This is preventing users from setting custom fields when declaring incidents via Slack. The issue is limited to Slack and does not affect the incident declaration process in the web dashboard. As a workaround please use the web dashboard to declare or update incidents. The Slack mobile app also appears unaffected. We will provide further updates as soon as we learn more.

We are currently investigating an issue causing our web dashboard to be unavailable. We've identified the problem and a fix is on its way to production. We expect service to resume in the next few minutes. All other parts of our application including Slack, our mobile app, and alert ingestion are unaffected.

We are seeing increased errors for Android push notifications for users on the latest version (1.10.4) of the mobile app. We can confirm notifications continue to work via Push notifications for all other versions of Android, all versions of iOS, SMS and Phone. We've paused the rollout of v1.10.4 for Android, identified the issue and an updated version is being released shortly. We’ll provide regular updates every 30 minutes, until the latest rollout is complete. If you have questions in the meantime, please reach out to our support team (help@incident.io "help@incident.io": mailto:help@incident.io).

We're seeing high latency from Opsgenie which is impacting our integration with them. We're investigating the issue and will provide updates as we have them. Paging via incident.io On-call remains unaffected.

We're seeing elevated error rates from PagerDuty which is impacting our integration with them. We're investigating the issue and will provide updates as we have them.

Some users are running into errors when selecting certain dropdown options in Slack forms. This is tied to an ongoing incident on Slack’s side, which they’re currently investigating. You can follow their updates here: Slack status page: https://slack-status.com/2025-08/54ca351d3ad76351. Our web dashboard isn’t affected and is working as normal. If you hit problems in Slack, you can use the dashboard to complete any actions in the meantime. We’re keeping an eye on the situation and will share updates as soon as we have them. Thanks for bearing with us.

We're seeing some intermittent errors from PagerDuty which is impacting our integration with them. We're investigating the issue and will provide updates as we have them. PagerDuty are also tracking the incident here: https://status.pagerduty.com/posts/details/P0LKNIW.