CardinalCommerce
Status Page
Last 30 Days
Ongoing Incidents
VCAS OTP, Email and Portal Disruption
Due to Microsoft Outage, there will delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform and disruption to access VCAS Portal. As a result, impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Impact: During this time, cardholders attempting to authenticate may not receive an OTP via Email in a timely fashion. OTP Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication resulting in an increase of merchant cancelled, and cardholder cancelled authentication statuses. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions. Issuers may be experiencing inability to access the application or certain functionality within the VCAS portal. At this time, consumer authentication processing is not impacted. Next Update:When new information is available or status changes Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - Isupport@visa.com CEMEA - csupport@visa.com EU - customersupport@visa.com NA - esupport@visa.com
Incidents in the last 30 days
VCAS OTP, Email and Portal Disruption
Due to Microsoft Outage, there will delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform and disruption to access VCAS Portal. As a result, impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Impact: During this time, cardholders attempting to authenticate may not receive an OTP via Email in a timely fashion. OTP Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication resulting in an increase of merchant cancelled, and cardholder cancelled authentication statuses. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions. Issuers may be experiencing inability to access the application or certain functionality within the VCAS portal. At this time, consumer authentication processing is not impacted. Next Update:When new information is available or status changes Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - Isupport@visa.com CEMEA - csupport@visa.com EU - customersupport@visa.com NA - esupport@visa.com