Microsoft 365 Consumer

We've isolated a recently implemented change which is resulting in the presence status for users to be unviewable. We're rolling back the offending change, and we anticipate this process to be completed by the time of our next scheduled update.

We’ve determined that the service infrastructure supporting the affected website is not responding reliably, resulting in impact. We’re analyzing service telemetry to identify the underlying cause and determine the next steps toward mitigation.

Our internal testing of the fix to correct the issue has completed and we've begun deploying the fix to affected users.

We've completed our code fix and begun deploying our fixed build version throughout the affected environment, which we're anticipating should be fully released by our next scheduled update. Impacted users will need to restart Microsoft Edge and then Microsoft Teams in order to see remediation following the deployment of the fix.

Our investigation so far indicates impact is associated with a possible third-party networking issue. We're recursively investigating the health of the Microsoft-managed service environment to identify whether any mitigation actions are required and ensure our services are healthy.

We’re analyzing available telemetry and user reports to determine cause of impact and develop a mitigation strategy.

We're continuing to investigate the failures, so that we can identify the root cause and determine the next steps to remediate the impact.

We're reviewing service telemetry data to gain insight into the underlying source of impact and determine our next steps.