Zoom

Between 09/17/2025 7:28 UTC and 8:22 UTC, a subset of users might have experienced intermittent failures while accessing Zoom Meeting Summaries' webpages and using Zoom Docs. Our engineers have remediated the issue. We will continue to monitor and provide updates as we have them.

We have received reports of users being unable to make outbound calls in Hong Kong. Our engineers are currently investigating the issue with our Carrier partner. Zoom will provide updates as soon as there is more information to share.

Between 9/16/2025 22:14 UTC to 22:44 UTC, users in North America region may have experienced outbound sms delay for Zoom Phone and Zoom Contact Center.

Between 09/16/2025 08:05 UTC and 08:57 UTC, a subset of users may have experienced issues with Zoom Phone's and Zoom Contact Center's inbound and outbound calls in Australia region. We have mitigated the issue and we will continue to monitor and provide updates as soon as there is more information to share.

We have detected service degradation where a small subset of users may experience issues with SMS(outbound) service in US Region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

We have detected a service degradation affecting a subset of users in the Istanbul region, who may be experiencing connectivity issues with Zoom Meetings. Our engineering teams are actively investigating the impact and root cause, and further updates will be shared as more information becomes available.

A subset of ZWA, WebSDK and VideoSDK users may experience audio loss in the meeting after they upgrade Google Chrome to version 140. We are actively working with the third party to mitigate it.

Between 2025-09-08 16:44 to 2025-09-09 3:45 UTC we observed a subset of users were unable to make phone calls via Zoom in Honk Kong China region. We have resolved the issue and currently monitoring it closely.

We have detected service degradation where a subset of users would be experiencing SMS delivery issues with Zoom Phone in US. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Our monitoring detected service degradation with Zoom AI services in Singapore. We have resolved the issue and currently monitoring it closely. Zoom will provide updates as soon as there is more information to share.

On 09/01/2025, Between 07:12 UTC to 07:51 UTC, Users in North America may have experienced issues with Zoom Virtual Agent. This incident has been resolved and the affected services have been restored.

We are investigating an issue where a subset of users may experience web mail not being delivered. We will provide updates as they become available.

We are investigating an intermittent issue with Zoom Developers Document Web Page. We will provide updates as they become available.

We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.

We are investigating an issue with inbound calling in Argentina affecting Zoom Phone. We are working with the underlying carrier to resolve this and will update as new information becomes available.

We have received reports of cloud recording processing times being delayed. We are currently investigating and will provide updates as we have them.

On August 21, between 5:59 AM UTC and 6:30 AM UTC, our monitoring detected service degradation affecting the "Create Clips using AI Companion" feature and Zoom Virtual Agent calls. We will continue to monitor and provide updates as we have them.

We have received reports of cloud recording processing times being delayed. We are currently investigating and will provide updates as we have them.

We have detected service degradation where a subset of users may experience issues with Meetings in Frankfurt region for archiving service. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.