Zoom

A subset of users(ZP/ZCC) may experience issues with delays in acquiring or porting telephone numbers, and updating associated address information in EU Region. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.

We are investigating an issue where a subset of users may experience web mail not being delivered. We will provide updates as they become available.

We are investigating an intermittent issue with Zoom Developers Document Web Page. We will provide updates as they become available.

We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.

We are investigating an issue with inbound calling in Argentina affecting Zoom Phone. We are working with the underlying carrier to resolve this and will update as new information becomes available.

We have received reports of cloud recording processing times being delayed. We are currently investigating and will provide updates as we have them.

On August 21, between 5:59 AM UTC and 6:30 AM UTC, our monitoring detected service degradation affecting the "Create Clips using AI Companion" feature and Zoom Virtual Agent calls. We will continue to monitor and provide updates as we have them.

We have received reports of cloud recording processing times being delayed. We are currently investigating and will provide updates as we have them.

We have detected service degradation where a subset of users may experience issues with Meetings in Frankfurt region for archiving service. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Between 2025-08-19 16:35 UTC to 2025-08-19 17:47 UTC, a subset of users in China may have experienced issues with multiple Zoom services. The issue has been resolved and we will continue to monitor.

We are investigating issues with AI Companion affecting meeting summaries, Team Chat and Zoom Docs compose. We will provide more updates as we receive them.

We have detected a service degradation where a subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

We are currently investigating an issue with WFM where a subset of customers are unable to login. We will provide updates as they become available.

We had detected service degradation where a subset of users may have experienced issues with ZVA Chat & Voice Agent. We have fixed this issue currently.

We have detected service degradation where a subset of users in Japan would be experiencing connectivity issues while attempting to connect to the Zoom Technical Support number. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

A subset of users(ZP/ZCC) may experience issues with delays in acquiring or porting telephone numbers, and updating associated address information in EU Region. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.

We have received reports of a subset of users in Colombia facing issues with inbound calls. We are currently investigating and will provide updates as they become available.

We have observed an issue in Saudi Arabia that is causing delayed logins and sharing of clips failing. Teams are investigating and will provide updates as they are available.

Our monitoring has detected service degradation with SMS Two-Factor Authentication (2FA) messages impacting a subset of users. We will provide updates as we have them.

We have identified an issue causing playback delays for Zoom Clips, Voicemails and Recordings. We will continue to provide updates as we have them.

We are currently experiencing call failures affecting a subset of Zoom Phone users with phone numbers in Guangzhou (area code 20) and Shenzhen (area code 755) in China, and we are actively working with our carrier partner to resolve this issue.

We have detected service degradation where a subset of users may experience issues with Meeting Dashboards. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.