Autodesk

On August 4, 2026, BIM 360 Glue reached end of life (EOL). Questions? Please see the FAQ link below or contact Autodesk Support for assistance. https://help.autodesk.com/view/BIM360/ENU/?guid=GUID-5277DEB0-74F7-4314-84D7-3EF51BDC35D2

We are investigating a service disruption caused by a third-party service provider that is affecting a subset of customers in the Oceania region including Australia, New Zealand, and Pacific Island countries experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where a subset of Fusion customers are unable to open non-native CAD files uploaded through Fusion Web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to publish sheets within Forma build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are unable to access FPTR and FPTR Home. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers may be unable to view their subscribed products or manage users through their Autodesk account. We are actively looking into this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

We are investigating an issue where customers are unable to upload photos in PlanGrid. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access model lists in BIM Collaborate in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access BIM 360 Field. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On September 25, 2026 at 12:27 PM PDT, Autodesk identified an issue where customers experienced intermittent latency and errors while loading pages in BIM 360 Account Administration and Forma - Admin Console. Once the issue was resolved on September 25, 2026 at 12:38 PM PDT, BIM 360 Account Administration and Forma - Admin Console returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

On September 24, 2026 at 01:36 AM PDT, Autodesk identified an issue where customers experienced intermittent latency while using personal storage across multiple Autodesk products, resulting in slow UI response times. Once the issue was resolved on September 24, 2026 at 09:38 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers experienced latency while accessing and loading pages in the BIM 360 Account Administration and Forma Admin Console in US and India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, BIM 360 Account Administration and Forma Admin Console returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers experienced intermittent errors when accessing Forma Design Collaboration in India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, Forma Design Collaboration returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers were unable to load or view models in BIM Collaborate in US, European Union and India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, BIM Collaborate returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

We are investigating reports of customers experiencing an issue where they are unable to log in to the PlanGrid Windows application. As a workaround, customers can use PlanGrid Web or the Forma mobile app. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where a subset of Fusion customers may experience issues downloading Fusion or may have their subscription and product access incorrectly recognized in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to manage newly purchased subscriptions under user management and also unable to view products within Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On September 21, 2026 at 09:32 PM PDT, Autodesk identified an issue where customers were intermittently unable to access multiple Autodesk products in the US region. Once the issue was resolved on September 21, 2026 at 09:42 PM PDT, all the products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

We are investigating reports of customers experiencing an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing intermittent latency while using personal storage across Flow Platform GraphQL API, Flow Platform Permissions and Flow Platform Provisioning, resulting in slow UI response times. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On September 18, 2026 at 05:49 PM PDT, Autodesk identified an issue where a subset of customers were experiencing sign-in failures in the US region. Once the issue was resolved on September 18, 2026 at 06:10 PM PDT, Fusion returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

We are investigating an issue where customers are unable to access projects within Autodesk Forma and BIM 360 products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On September 11, 2026, at 07:06 AM PDT, Autodesk identified an issue where customers were unable to access projects within Autodesk Forma and BIM 360 products. Once the issue was resolved on September 13, 2026, at 11:11 PM PDT, all Autodesk Forma and BIM 360 products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

On September 15, 2026, at 10:00 AM PDT, Autodesk identified an issue where customers using webhook-based workflows in Fusion Manage experienced significant delays in workflow execution due to delayed webhook event processing. Once the issue was resolved on September 15, 2026, at 07:24 PM PDT, Fusion Manage returned to normal operation. This is a retroactive notification, as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

We are investigating an issue where customers are experiencing intermittent issues while contacting Autodesk Support via calls and chat. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing significant delays in APS Webhooks event delivery. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where a subset of customers may be unable to access Autodesk products and subscriptions or manage users in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing issues while trying to access project modules within multiple Autodesk Products in the European Union and Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On September 02, 2026 at 09:00 AM PDT, Autodesk identified an issue where customers were unable to create storage locations, preventing them from uploading and publishing files in APS - Data Management in Canada, UK, Germany, India and Japan regions. Once the issue was resolved on September 8, 2026, at 4:01 PM PDT, all services returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

We are investigating an issue where customers are experiencing delays when uploading files and copying project templates and related documents in Forma Build and Forma Data Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of an issue where customers are unable to create projects from project templates that contain folders and files in Forma Build and Forma Data Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to import or update schedules and may not receive email notifications impacting critical Schedule workflows in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to access Forma Data Management within newly created projects in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.