Pass and Flex sign-in has moved to the Securly SSO used across the Securly product suite. Since the switch this morning, some staff and students launching Pass or Flex from the Clever or ClassLink portals, or from a saved or bookmarked login link, are being taken to the Securly sign-in page instead of directly into the app. All users should still be able to sign in. If you land on the Securly sign-in page, select School, then choose your sign-in method (such as Clever or ClassLink) to continue into Pass or Flex. Our engineering team is actively working to remove these extra steps so sign-in works as seamlessly as it did before. If you are unable to sign in after following the steps above, please contact support@securly.com.
We're investigating reports of students appearing offline in Classroom sessions when they are actively online. Our engineering team is researching the root cause. We'll send an update as we learn more.
We're aware of an issue affecting Classroom: some users are unable to access Classroom, and some teachers are seeing all available classes instead of only their own. Our team is actively investigating. We'll update this notice once resolved or as we have more information. Thanks for your patience.
We're aware that Google Classroom is currently throwing CAPTCHA / "unusual activity" verification prompts for some users. This is happening on Google's side, not caused by Securly, and other districts nationwide are reporting the same thing. There's no fix needed on our end, this should resolve as Google's testing settles. We'll update this ticket if anything changes.