Webex by Cisco

Engineering is investigating an issue impacting the Webex Calling PSTN section in Webex Control Hub. Administrators encounter an error when navigating to Services > Calling > PSTN in Webex Control Hub, and as a result, are unable to manage PSTN orders. There is no impact to existing PSTN numbers or with placing new orders for PSTN numbers. The issue appears to be exclusive to Orgs using the Cisco Calling Plan. As a workaround administrators can access the PSTN orders page directly by visiting : https://admin.webex.com/calling/pstn/pstn-orders We are working to restore services and apologize for any inconvenience this may cause.

Engineering is investigating an issue impacting the Webex Audio PSTN numbers in EMEA and EU region. Users calling the Webex Audio numbers in the EMEA and EU regions may not get the correct IVR prompts and will not be able to join the audio conference. This issue is exclusive to users dialing into the Webex Audio PSTN numbers in the EMEA and EU region. As a workaround users can request a call-back or use the Computer audio (VoIP) to join audio conference. We are working towards restoring services and apologize for the inconvenience this may cause.

Engineering is investigating an issue where some Webex Contact Center Enterprise customers unable to access the portal call routing (Application Gateway). We are working towards service restoration and apologize for any inconvenience this may cause.

Engineering is investigating an issue causing some Webex Contact Center Enterprise agents in the US region to be automatically logged out of Finesse. Subsequent login attempts are successful. We are working towards restoring services and apologize for the inconvenience this may cause.

Engineering is investigating an issue impacting CDR (Call Detail Record) report retrieval. Administrators may experience failure when attempting to retrieve CDR reports using API or from Analytics section in Webex Control Hub. This issue is exclusive to Orgs hosted in the US region. We are working towards restoring services and apologize for the inconvenience this may cause.

Engineering is investigating an issue impacting Webex Directory Connector. Administrators are experiencing failures while performing incremental or full directory sync while using the Webex Directory Connector. We are working towards restoring services and apologize for the inconvenience this may cause.

Engineering is investigating an issue impacting some Dedicated Instance customers in the Los Angeles datacenter. Services are expected to fail over and remain functional in the Virginia datacenter. During this time, customers may experience registration failover, call disconnects depending on call flow, voicemail disruptions, publisher node unavailability, and CTI integration issues with third-party devices. We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.

Engineering is investigating an issue that may cause users in the Australia region to experience intermittent failures while placing or receiving calls. We are working towards service restoration and apologize for any inconvenience this may cause.

Engineering is investigating an issue that may cause intermittent failures with Webex space management (add/remove users, archiving spaces, etc). Additionally, users may experience issues with webhook and Messaging API. If you encounter such an issue, please retry your operation. This is impacting the Ohio & Oregon data centers. Engineering is working on restoring services and we apologize for any inconvenience this may cause.

Engineering is investigating an issue causing intermittent degraded experiences for users in End-to-End Encrypted meetings. Impacted users may experience join delays or failures, as well as intermittent issues with features such as reactions and whiteboard sharing. A small subset of users in non-encrypted meetings may also be affected by intermittent in-meeting feature issues. We are working towards restoring services and apologize for any inconvenience this may cause.

Engineering is investigating an issue impacting the call recording feature for Webex Calling users. Some Webex Calling users may experience failures when recording their calls. We are working towards restoring the services and apologize for the inconvenience this may cause.

Engineering is investigating an issue affecting some Webex Meeting services hosted in our Japan datacenter. Impacted users may experience intermittent call join failures when connecting to the Japan datacenter, including from video and SIP endpoints. In addition, some users may encounter intermittent failures or delays when using in-meeting features such as sharing, mute, breakout sessions, etc. We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.

Engineering is investigating an issue where some customers are unable to request a schedule portal callback from Webex Contact Center Enterprise agents. Engineering is working on restoring service and we apologize for any inconvenience.

Engineering is investigating an issue which is causing a delay in retrieving Call Detail Records (CDR) using API. Webex Calling administrators may experience delays greater than five minutes when utilizing API to retrieve CDR reports. This is exclusive for Orgs hosted in the US region. We are working to restore the service and apologize for any inconvenience this may cause.

Engineering is investigating an issue that may cause Webex Contact Center Enterprise multi-tenant customers to experience agents to intermittently get logged out or calls in queue to drop. Engineering is working on restoring services and we apologize for any inconvenience this may cause.

Engineering is investigating an issue which is preventing Administrators from saving changes when removing teams from Webex Contact Center users in Webex Control Hub. We are working to restore the service and apologize for any inconvenience this may cause.

Engineering is investigating an issue that is causing some Webex Calling customers to experience failures with call queue overflow. The calls are not redirecting as expected. Engineering is working on restoring services and we apologize for any inconvenience.

Engineering is investigating an issue impacting users ability to access developer portal in Webex for Government environment. We are working towards restoring the services and apologize for the inconvenience this may cause.

Engineering is investigating an issue causing Webex App login failures for newly created users. Some of these users, when attempting to log in to the Webex App desktop and/or mobile client, are prompted for a self sign-up code. Since this code is not being sent, they are unable to log in. As a workaround, users can log in to the Webex web app at web.webex.com, as the web app is not affected by this issue. We are working towards restoring the services and apologize for the inconvenience this may cause.

Engineering is investigating an issue that may cause a small subset Webex Calling users in the US region using PSTN to experience intermittent inbound and outbound call failures. The issue is intermittent and retries may work. Impact to emergency services may also experience disruptions. We are working towards service restoration and apologize for any inconvenience this may cause.