Outage in 1Password

Sign in with SSO issues

Resolved Minor
December 29, 2023 - Started almost 2 years ago - Lasted 5 days
Official incident page

Incident Report

We are investigating cases where 1Password may sign users out of the SSO-enabled account entirely if it is locked while the user is prompted to sign back in. Our team is actively investigating and updates will follow accordingly.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/03/2024 03:36PM

We have confirmed the new release (version 8.10.23) has fixed the issue.

MONITORING almost 2 years ago - at 12/30/2023 02:25AM

We have released the fix in version 8.10.23, available in the App Store and for download.

IDENTIFIED almost 2 years ago - at 12/30/2023 01:17AM

We have put together a fix for the issues and are working on releasing an update to our Desktop and iOS Apps.

IDENTIFIED almost 2 years ago - at 12/29/2023 09:21PM

We have identified the issue and are testing a fix.

INVESTIGATING almost 2 years ago - at 12/29/2023 06:51PM

We are investigating cases where 1Password may sign users out of the SSO-enabled account entirely if it is locked while the user is prompted to sign back in. Our team is actively investigating and updates will follow accordingly.

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