Outage in BigCommerce

Unable to fetch shipping options correctly during checkout step

Resolved Minor
May 21, 2024 - Started 4 months ago - Lasted 22 minutes
Official incident page

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Outage Details

BigCommerce engineers are currently investigating reports of certain shipping methods not being available in checkout during checkout step on a subset of stores.
Components affected
BigCommerce Storefront
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/21/2024 09:36AM

BigCommerce Engineers have finished implementing and deploying a fix for the recent shipping methods availability issue.

MONITORING 4 months ago - at 05/21/2024 09:34AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 05/21/2024 09:31AM

BigCommerce Engineers have finished investigating the issue and promoted the fix.

INVESTIGATING 4 months ago - at 05/21/2024 09:17AM

BigCommerce engineers are currently investigating reports of certain shipping methods not being available in checkout during checkout step on a subset of stores.

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