Canva experienced a major incident where users were unable to access or open their design files across multiple devices and platforms, affecting the View Designs and Edit Designs components. Users reported that designs wouldn't load even after clearing browser cache, preventing them from working on their projects entirely. The issue was identified and resolved by engineers within 42 minutes.
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This incident has been resolved.
The issue has been identified and our engineers are working to implement a fix.
Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
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