Outage in Classy

Intermittent login issues when accessing Classy Manager

Resolved Minor
July 10, 2024 - Started 9 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are actively investigating reports of intermittent login issues when admins access http://www.classy.org/sso. This is not impacting transaction processing or the donor experience.
Components affected
Classy Manager
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/10/2024 08:44PM

This incident has been resolved.

MONITORING 9 months ago - at 07/10/2024 03:58PM

A fix for the issue impacting a specific set of admins when attempting to login into Classy Manager has been implemented. This incident impacted admins specifically trying to access http://www.classy.org/sso. This did not impact transactions or the donor experience.

IDENTIFIED 9 months ago - at 07/10/2024 02:53PM

We have identified the issue that is impacting a group of admins when attempting to login to Classy Manager. This is not impacting transactions or the donor experience.

INVESTIGATING 9 months ago - at 07/10/2024 02:02PM

We are actively investigating reports of intermittent login issues when admins access http://www.classy.org/sso. This is not impacting transaction processing or the donor experience.

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