Outage in F5 Distributed Cloud

Emergency Maintenance: Traffic Rerouted from Ashburn & Sydney PoPs

Resolved Minor
May 23, 2024 - Started over 1 year ago - Lasted about 14 hours
Official incident page

Incident Report

An issue with Virtual Hosts has been identified in two PoP's Ashburn, VA and Sydney, Australia. Traffic has been diverted from these impacted resources and is being served by neighboring locations. Customers should not experience any impact.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/24/2024 05:34AM

The F5 Distributed Cloud team has validated and confirmed the issue with virtual hosts in two PoP's Ashburn, VA and Sydney, Australia has been resolved and the traffic is now routing through the original PoP’s. All other services remain fully operational. This incident has been resolved.

IDENTIFIED over 1 year ago - at 05/24/2024 03:41AM

Fix is deployed and currently being monitored

IDENTIFIED over 1 year ago - at 05/23/2024 11:59PM

Currently fix is getting deployed on DC12 and SYS pops.

IDENTIFIED over 1 year ago - at 05/23/2024 08:43PM

Currently we are observing rerouted traffic from Ashburn creating extra burden in logging for our New York PoP. We are monitoring and investigating this impact, there is no impact to traffic processing.

Traffic remains diverted away from the two PoP's Ashburn, VA and Sydney, Australia and being processed by neighboring PoP's.

IDENTIFIED over 1 year ago - at 05/23/2024 05:40PM

The issue has been identified. The fix for the issue is currently under validation.

Traffic remains diverted away from the two PoP's Ashburn, VA and Sydney, Australia. Traffic for these PoP's are being handled by neighboring location and no impact should be observed by customers.

IDENTIFIED over 1 year ago - at 05/23/2024 04:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 05/23/2024 04:00PM

An issue with Virtual Hosts has been identified in two PoP's Ashburn, VA and Sydney, Australia. Traffic has been diverted from these impacted resources and is being served by neighboring locations. Customers should not experience any impact.

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