Outage in FrankieOne

Elevated API Errors - AU Driver Licence

Resolved Major
November 28, 2024 - Started 24 days ago - Lasted about 2 hours
Official incident page

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Outage Details

The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications. You may receive intermittent S responses from a document verification. Start Time: 11:01 AM AEDT
Components affected
FrankieOne Primary ID Documents
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 11/28/2024 03:30AM

We have received confirmation from the vendor that the incident was resolved at 1:55 PM AEDT

INVESTIGATING 24 days ago - at 11/28/2024 01:26AM

The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications.
You may receive intermittent S responses from a document verification.

Start Time: 11:01 AM AEDT

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