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Freshdesk status. Is Freshdesk down right now?

Freshdesk status updated

Is Freshdesk down?

Freshdesk is working normally

IsDown last checked Freshdesk status on at . We've received 0 user reports in the past 24 hours.

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Monitoring since Mar 2023 · 111 incidents caught · 61 components tracked in real-time

Freshdesk service health over the last 24 hours

This chart shows the number of user-reported issues for Freshdesk service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

Freshdesk Outage Map

Freshdesk Outage Map

See where Freshdesk users are reporting performance issues or downtime. The map shows recent outages from around the world.

Freshdesk Outage Map

Looking to track Freshdesk outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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Recent Freshdesk outage reports

See what users are saying about Freshdesk issues that impacted them and how they are affected by the outage.

  • 500 Internal Server Error cloudflare.

  • Phone numbers not working.

    FRESHCALLER

  • Oscar - Freshdesk keeps loading forever. Blank white page.

  • DJ - ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN .

  • jeremie - i cant log in., if am logged in its taking too slow ti operate. .

  • ben - emails coming in slow on three separate systems.

  • Lee - Not able to access freshdesk.

  • Hector - Not able to pull up the phone, not able to make calls..

  • Alex - All calls are diverting to voicemail despite agents being online and available. .

    FRESHCALLER

  • Bob - Calls disconnecting or silent..

    FRESHCALLER

Downtime health for the last 90 days

In the last 90 days, Freshdesk had 13 incidents with a median duration of 1 hour 4 minutes.

Total
13

Incidents

Critical
0

Major Outages

Warning
13

Minor Incidents

Duration
1 hour

Median Resolution

Latest Freshdesk outages detected by IsDown

Check out the latest outages detected by IsDown for Freshdesk. It will show official outages and also issues that we're started by a spike in crowdsource reports.

about 2 hours
Performance Degradation due to Third-Party Service
Jan 15, 2026 at 10:34 AM
4 minutes
TEST Staging Outage
Jan 12, 2026 at 03:00 PM
about 9 hours
Performance Degradation due to Third-Party Service
Jan 06, 2026 at 01:35 PM
about 1 hour
Email Ticket Creation Delays
Jan 05, 2026 at 03:20 PM
about 1 hour
Delay in Ticket Creations via Email
Jan 05, 2026 at 10:28 AM
about 14 hours
Performance Degradation due to third party service
Dec 19, 2025 at 03:59 PM
about 2 hours
Performance Degradation due to third party service
Dec 19, 2025 at 11:40 AM
16 minutes
Performance Degradation due to third party service
Dec 05, 2025 at 09:19 AM
about 1 hour
Issue with Agent Portal
Nov 29, 2025 at 12:08 PM
about 2 hours
Performance Degradation due to third party service
Nov 18, 2025 at 01:09 PM
Sign up to check more outage history

Be the first to know when Freshdesk is down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

Components / Services / Regions current status

Check the current status of the 4 components, services, or regions being monitored for Freshdesk.

Component Status Details
ASIA PACIFIC (MUMBAI) status OK View details
ASIA PACIFIC (SYDNEY) status OK View details
EU CENTRAL (FRANKFURT) status OK View details
US EAST (NORTH VIRGINIA) status OK View details

About Freshdesk Status Monitoring

IsDown has maintained continuous monitoring of Freshdesk, a Customer Support & Success solution, since March 2023. Our database contains 111 documented incidents from the past 3 years, giving us deep insight into Freshdesk's reliability patterns and typical resolution times. We parse Freshdesk's official status page across all 61 components and 4 groups, interpreting statuses like operational and incident to deliver precise uptime metrics and targeted notifications.

When Freshdesk experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.

Engineering and operations teams rely on IsDown to monitor Freshdesk and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown monitors Freshdesk?

IsDown monitors Freshdesk health in almost real-time

Every few minutes we check the status page of Freshdesk (and 5,420+ other services) for issues. We collect the status and outage information across all 61 Freshdesk components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.

The moment an issue is detected in Freshdesk, IsDown sends an alert and updates your status page

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from Freshdesk and other services, focusing only on those affecting your business.

One status page to monitor all your external dependencies

What you get when monitoring Freshdesk with IsDown

Track Freshdesk incidents and downtimes by severity

IsDown checks Freshdesk official status page for major/minor outages or downtimes. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Freshdesk outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with Freshdesk

Freshdesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Freshdesk outages and downtimes

IsDown collects all information from the outages published in Freshdesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the Freshdesk outages that impact your business

IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Freshdesk but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Freshdesk and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.

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Monitor Freshdesk and all your external dependencies in real-time

Get notified immediately when there's an issue with Freshdesk or other services

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from Freshdesk and other services.

Start Monitoring for Free
Get notified immediately when there's an issue with Freshdesk or other services

Send outage information from Freshdesk and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Freshdesk and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free
Send outage information from Freshdesk and other services to your tools

Share Freshdesk status in your status page

Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Freshdesk down?'

Start Monitoring for Free
Share Freshdesk status in your status page

Freshdesk Downdetector vs IsDown

Need similar to Downdetector Freshdesk alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Freshdesk outages, IsDown monitors Freshdesk's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Freshdesk status page monitoring with real-time incident details.
Monitor 5,420+ services including Freshdesk in a single dashboard.
Instant Freshdesk outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Freshdesk official status and user-reported issues.
Maintenance feed for Freshdesk
Granular alerts filtering by Freshdesk components and regions.
Start Monitoring Freshdesk with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is Freshdesk down today?

Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Freshdesk status?

Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Freshdesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Freshdesk down today or just slow?

Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Freshdesk outages detected?

IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Freshdesk having an outage right now?

Freshdesk last outage was on January 15, 2026 with the title "Performance Degradation due to Third-Party Service"

How to check if Freshdesk is down?

Why use IsDown to monitor Freshdesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Freshdesk?

IsDown and DownDetector help users determine if Freshdesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Freshdesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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