Genetec login service unavailable issue

This incident has been resolved and we are observing that both SSO and non-SSO users are able to login.

Login issues with SSO users are now resolved. There are few remaining failures with non-SSO users, but we recommend that you try to login multiple times if you face failures or timeouts.

We are seeing improvements to logins from SSO and non-SSO users. There are still failures but the rate is decreasing over time. We will provide another update once the situation is resolved.

We are continuing to work on a mitigation on the login issue. We also noticed delays and sporadic failures for SSO users if your SSO identity provider is Azure Entra Id.

The issue has been identified and we are working with our provider to resolve it. SSO users, and users already logged in, do not appear to be impacted by the issue.

The issue has been identified and we are working with our provider to resolve it. SSO users, and users already logged in, do not appear to be impacted by the issue.

Engineers are currently investigating an issue surrounding Genetec login with non-SSO accounts. More information will be provided as it becomes available.