Outage in GitLab

customers.gitlab.com is unavailable

Resolved Major
May 16, 2023 - Started about 1 year ago - Lasted about 2 hours

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Outage Details

We are currently experiencing an issue on https://customers.gitlab.com. This endpoint is currently not available, and our team is currently looking into this.

Kindly refer to this link for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/14367
Components affected
GitLab Customers Portal
Latest Updates ( sorted recent to last )
about 1 year ago - at 05/16/2023 04:57AM

We are currently experiencing an issue on https://customers.gitlab.com. This endpoint is currently not available, and our team is currently looking into this.

Kindly refer to this link for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/14367

about 1 year ago - at 05/16/2023 05:16AM

Access to https://customers.gitlab.com is restored. While the service has been restored, our team is continuing to investigate the root cause of the issue. We will move this to monitoring state for now.

Details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/14367

about 1 year ago - at 05/16/2023 06:08AM

We are no longer seeing errors from https://customers.gitlab.com. We are still investigating the cause of the issue. We will post further updates as more information is available in the next couple of hours. Details:https://gitlab.com/gitlab-com/gl-infra/production/-/issues/14367

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