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Help Scout status. Is Help Scout down right now?

Help Scout status updated

Is Help Scout down?

Help Scout is working normally

IsDown last checked Help Scout status on at . We've received 0 user reports in the past 24 hours.

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Monitoring since Apr 2020 · 193 incidents caught · 10 components tracked in real-time

Help Scout service health over the last 24 hours

This chart shows the number of user-reported issues for Help Scout service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

Help Scout Outage Map

Help Scout outage map showing where the users are reporting issues

See where Help Scout users are reporting performance issues or downtime. The map shows recent outages from around the world.

Help Scout Outage Map

Looking to track Help Scout outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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Recent Help Scout outage reports

See what users are saying about Help Scout issues that impacted them and how they are affected by the outage.

  • cee - Bear with us! There was an error on our side when retrieving your conversation. Try again.

  • emails not being received.

  • Mickie - Email not getting through.

  • Vijay - Still getting a "no healthy upstream" error message.

  • Courtney - Completely down and showing "no valid upstream" for 10+ employees in Pittsburgh PA and more.

  • No healthy upstream error.

  • Error "no healthy upstream".

  • https://secure.helpscout.net/ returns "no healthy upstream".

  • Laszlo - no healthy upstream - web app not available.

  • Vijay - Help Scout is not displaying at all. In my Firefox browser, instead of seeing Help Scout, I now only see the message "no healthy upstream.".

    Web App

Early detection is everything

User reports often detect issues before official status pages acknowledge them. Learn how crowdsourced monitoring combined with official status pages provides faster outage detection than relying on either approach alone.

Downtime health for the last 90 days

In the last 90 days, Help Scout had 4 incidents (3 major outages and 1 minor incident) with a median duration of 1 hour 10 minutes.

Total
4

Incidents

Critical
3

Major Outages

Warning
1

Minor Incidents

Duration
1 hour

Median Resolution

Latest Help Scout outages detected by IsDown

Check out the latest outages detected by IsDown for Help Scout. It will show official outages and also issues that we're started by a spike in crowdsource reports.

about 1 hour
Docs site not loading
Dec 20, 2025 at 09:24 PM
about 1 hour
Connections Issues
Dec 11, 2025 at 12:06 PM
about 2 hours
Email Delays
Dec 10, 2025 at 04:36 PM
10 minutes
Temporary Outage and Slow Loading across Help Scout
Nov 14, 2025 at 07:27 PM
about 7 hours
Connections Issues
Oct 20, 2025 at 02:45 PM
about 3 hours
Connections Issues
Oct 20, 2025 at 09:50 AM
about 2 hours
Widespread HelpScout service outage
Oct 20, 2025 at 07:32 AM
Never acknowledged
41 minutes
Web App Performance Issues
Oct 06, 2025 at 08:20 AM
about 1 hour
Degraded Performance & Slow Loading Issues
Sep 16, 2025 at 08:18 AM
39 minutes
Delays to Conversation Updates
Sep 15, 2025 at 05:24 PM
Sign up to check more outage history

Be the first to know when Help Scout is down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

Scheduled maintenances

IsDown aggregates scheduled maintenances for Help Scout. Currently, there are 1 more maintenances scheduled.

  • Jan 24 2026
    Scheduled Database Maintenance

    Scheduled for January 24, 2026 at 03:00 PM UTC · until 04:00 PM UTC

    We will be performing a scheduled database maintenance on Saturday, January 24, 2026, starting at 10:00 AM Eastern. It should last about one hour. During this maintenance, Custom Views will be impacted. They will still function, but new conversa...

Components / Services / Regions current status

Check the current status of the 8 components, services, or regions being monitored for Help Scout.

Component Status Details
Beacon status OK View details
Docs Sites status OK View details
Email Processing status OK View details
Mailbox counts, folders, reports, search results status OK View details
Marketing Site status OK View details
Mobile Apps status OK View details
Public APIs status OK View details
Web App status OK View details

About Help Scout Status Monitoring

IsDown has maintained continuous monitoring of Help Scout, a Customer Support & Success solution, since April 2020. Our database contains 189 documented incidents from the past 6 years, giving us deep insight into Help Scout's reliability patterns and typical resolution times. We parse Help Scout's official status page across all 10 components and 8 groups, interpreting statuses like operational, degraded performance, partial outage, and major outage to deliver precise uptime metrics and targeted notifications.

When Help Scout experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.

Engineering and operations teams rely on IsDown to monitor Help Scout and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown monitors Help Scout?

IsDown monitors Help Scout health in almost real-time

Every few minutes we check the status page of Help Scout (and 5,420+ other services) for issues. We collect the status and outage information across all 10 Help Scout components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.

The moment an issue is detected in Help Scout, IsDown sends an alert and updates your status page

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from Help Scout and other services, focusing only on those affecting your business.

One status page to monitor all your external dependencies

What you get when monitoring Help Scout with IsDown

Track Help Scout incidents and downtimes by severity

IsDown checks Help Scout official status page for major/minor outages or downtimes. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. A minor incident is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Help Scout outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with Help Scout

Help Scout and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Help Scout outages and downtimes

IsDown collects all information from the outages published in Help Scout status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Help Scout maintenance events

Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Help Scout outages that impact your business

IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Help Scout but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Help Scout and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.

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Monitor Help Scout and all your external dependencies in real-time

Get notified immediately when there's an issue with Help Scout or other services

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from Help Scout and other services.

Start Monitoring for Free
Get notified immediately when there's an issue with Help Scout or other services

Send outage information from Help Scout and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Help Scout and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Help Scout and other services to your tools

Share Help Scout status in your status page

Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Help Scout down?'

Start Monitoring for Free
Share Help Scout status in your status page

Help Scout Downdetector vs IsDown

Need similar to Downdetector Help Scout alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Help Scout outages, IsDown monitors Help Scout's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Help Scout status page monitoring with real-time incident details.
Monitor 5,420+ services including Help Scout in a single dashboard.
Instant Help Scout outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Help Scout official status and user-reported issues.
Maintenance feed for Help Scout
Granular alerts filtering by Help Scout components and regions.
Start Monitoring Help Scout with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is Help Scout down today?

Help Scout isn't down. You can check Help Scout status and incident details on the top of the page. IsDown continuously monitors Help Scout official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout status?

Help Scout is currently operational. You can check Help Scout status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout down today or just slow?

Currently there's no report of Help Scout being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout outages detected?

IsDown monitors the Help Scout official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Help Scout having an outage right now?

Help Scout last outage was on December 20, 2025 with the title "Docs site not loading"

How to check if Help Scout is down?

Why use IsDown to monitor Help Scout instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Help Scout?

IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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