Outage in iAdvize (HA)

P2 - Delay in the indexation of statistics

Resolved Minor
April 25, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing a delay in the indexing of statistics, which has an impact on the recording and updating of closed conversations. Our technical team is currently investigating the problem. Thank you for your patience.
Components affected
iAdvize (HA) Statistics
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/25/2023 01:16PM

After a monitoring period, we confirm the resolution of the incident and thank you again for your patience.

MONITORING about 1 year ago - at 04/25/2023 09:47AM

Our technical team has identified the cause of the problem and has performed an intervention.
All reports are now updated and no delay is noted on new statistics updates.

We will keep monitoring the situation for the coming hours.

INVESTIGATING about 1 year ago - at 04/25/2023 09:18AM

Our technical team is still mobilized to solve this statistics issue, impacting the update of closed conversations in the iAdvize reports.

INVESTIGATING about 1 year ago - at 04/25/2023 08:07AM

We are currently experiencing a delay in the indexing of statistics, which has an impact on the recording and updating of closed conversations.

Our technical team is currently investigating the problem. Thank you for your patience.

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