Outage in iQmetrix

iQmetrix Support - Live Chat and Offline Chat Service Disruption

Resolved Minor
February 19, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue with our Live Chat Support for RQ. This is impacting Live Chat and Offline Support Case submission via the Support and Community website. You are still able to submit Support cases via our direct email at support@iqmetrix.com. We are actively engaged with Salesforce Technical Support to resolve the issue. More updates to follow.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 02/19/2025 04:05PM

The issue has been identified as an endpoint change that was made on Salesforce servers. This was not communicated out to our team. We have updated the endpoints and service should now be working as expected. We are marking this issue as resolved.

INVESTIGATING 5 months ago - at 02/19/2025 03:23PM

We are currently experiencing an issue with our Live Chat Support for RQ. This is impacting Live Chat and Offline Support Case submission via the Support and Community website. You are still able to submit Support cases via our direct email at support@iqmetrix.com.

We are actively engaged with Salesforce Technical Support to resolve the issue. More updates to follow.

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