Outage in Jira Work Management

Jira server responding with 500 error for some Jira customers

Resolved Major
November 04, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating errors for some Jira Cloud customers. Once we identify the root cause, we will provide more details.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/04/2024 01:53PM

Between 08:30 - 12:00 UTC, we experienced 500 errors for Jira Work Management, Jira Service Management, and Jira for some customers.
The issue has been resolved and the service is operating normally.

IDENTIFIED about 2 months ago - at 11/04/2024 11:50AM

We continue to work on resolving the intermittent 500 error for Jira Cloud products. We have identified the root cause and expect full recovery shortly.

INVESTIGATING about 2 months ago - at 11/04/2024 10:08AM

We are investigating errors for some Jira Cloud customers. Once we identify the root cause, we will provide more details.

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