Outage in Kaseya
Datto Workplace / Datto File Protection - US Cells - U.S. Based Agents Are Experiencing Connectivity failures, and Portal Access is Intermittently Unavailable
Resolved MinorIncident Report
Summary AI Generated
Kaseya's Datto Workplace and Datto File Protection services experienced intermittent connectivity failures for U.S.-based agents, along with degraded portal access. The incident affected agent connectivity and portal functionality, though file access remained available through the File Explorer option. The issue was resolved after 2.1 hours following investigation and implementation of a fix by the Kaseya R&D team.
We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Please note:
File access and file downloads can be obtained through the File Explorer option.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/20/2026 05:57PM
This incident has been resolved.
MONITORING
3 days ago - at 05/20/2026 05:43PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 05/20/2026 03:53PM
We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Please note:
File access and file downloads can be obtained through the File Explorer option.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Kaseya outages
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