Outage in Kaseya

[Datto Workplace & Datto File Protection] Users are unable to login

Major

May 21, 2026 - Started 3 days ago
Official incident page

Incident Report

Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present. The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains. Please subscribe to this post to receive updates as our efforts to resolve this issue progresses. We apologise for the inconvenience caused!

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Latest Updates ( sorted recent to last )

MONITORING 3 days ago - at 05/21/2026 09:05AM

The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.

We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.

INVESTIGATING 3 days ago - at 05/21/2026 08:50AM

Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.

The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.

Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.

We apologise for the inconvenience caused!

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