Outage in Kaseya
Issues with payment provider – KaseyaOne & Kaseya Store
Resolved MajorIncident Report
Summary AI Generated
Kaseya experienced payment processing issues affecting KaseyaOne and Kaseya Store due to their payment provider's problems with American Express transaction failures during extended maintenance on the American Express network. The incident specifically impacted American Express transactions, with alternative payment methods recommended during the outage. The issue was resolved after 1.9 hours once the American Express network maintenance was completed.
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/22/2026 11:30AM
This incident has been resolved.
IDENTIFIED
1 day ago - at 05/22/2026 10:23AM
Vendor updated that they are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration.
Vendor is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway.
Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express transactions after maintenance is complete.
We will continue to monitor the situation closely and provide another update as soon as the issue is fully resolved.
INVESTIGATING
1 day ago - at 05/22/2026 09:37AM
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected.
Thank you for your patience.
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